OnGuard Visitor

Advanced visitor management that adapts to meet your needs.

The OnGuard® next generation visitor management portfolio is a comprehensive visitor management solution that provides unparalleled ease of use, increased mobility and seamless integration across a range of devices and applications, extending from mobile to desktop.

This intuitive and flexible visitor management solution offers unique visitor experiences: self- service, full-service with visitor pre-registration, and full-service at the front desk without visitor pre-registration. Together, they provide a robust, user-friendly and customizable visitor management portfolio.

Leveraging three distinct product elements within OnGuard, the three unique visitor experiences offered with OnGuard Visitor Management may leverage any mix of the following OnGuard products:

• OnGuard Cardholder Self Service (CSS), a browser-based application, includes the “Host a Visitor” feature, pivotal to the described visitor management models which include visitor pre-registration by employee hosts.
• OnGuard Visitor Self Service (VSS) is a mobile app, and enables the self-service model of visitor management.
• OnGuard Visitor is a browser-based client that facilitates the delivery of a full-service model.
• OnGuard Visitor is also referred to as a “Concierge Service” visitor management model. It is designed for use by front lobby attendants or other OnGuard users involved in managing visitor access or hosting.

Visitor Self-Service Model for Visitor Management

The visitor self-service model relies upon the OnGuard Visitor Self Service (VSS) mobile app, running on an iPad® at the front desk. When used in combination with the OnGuard Cardholder Self Service (CSS) “Host a Visitor” feature, which enables an employee “host” to pre-register a visitor, the resulting seamless process is a self-service model requiring little to no interaction with the front desk attendant during visitor check-in. Mobile- and web-enabled, VSS streamlines and simplifies the visitor management process.

Concierge Service Model for Visitor Management, with Pre-Registration

A full-service, concierge-like model for managing visitors leverages the browser-based OnGuard® Visitor client to provide a welcoming front desk experience. The front desk attendant is able to provide documents for review, take a photo, print and retrieve a visitor badge, contact a host or co-host, or accompany the visitor to their appointment. And, because Visitor client is web- and mobile-enabled, the attendant, or any OnGuard end user involved in greeting visitors, is free to engage from their desk, or come out from behind their desk and greet visitors face-to-face with a tablet in hand. This enables the attendant to engage with visitors in a less formal, more personal manner.

Concierge Service Model for Visitor Management without Pre-Registration

A full-service, concierge-like model for managing visitors leverages the browser-based OnGuard Visitor client to provide a welcoming front desk experience. The front desk attendant is able to provide documents for review, take a photo, print and retrieve a visitor badge, contact a host or co-host, or accompany the visitor to their appointment. And, because Visitor client is web- and mobile-enabled, the front desk attendant is free to engage from their desk, or come out from behind their desk and greet visitors face-to-face with a tablet in hand. Although the visitor has not been pre-registered, the attendant or host is able to gather and enter all relevant information and efficiently check-in the visitor.

KARO Karlicki Sp. z o.o. company offers its assistance at every stage of the implementation of OnGuard Visitor or any Lenel System, starting from the initial analysis of the situation, through the creation of concepts, the design stage, the equipment completion, installation and commissioning, as well as maintenance service. We make cost estimates for the needs of budget calculations.

We also undertake the maintenance of existing systems.

Our employees are well trained, they have proper knowledge, experience and required permissions.

We invite you to cooperation.