Software Upgrade and Support Plan

Software Upgrade and Support Plan (SUSP)

first year software upgrade and support

Lenel® delivers a streamlined Software Upgrade & Support Plan (SUSP) for your OnGuard and stand-alone video customers. Based on feedback from you and your end users, Lenel has created new options that are more cost effective, simpler, and deliver more advantages that both you and your customers will appreciate.

Program Benefits

  • Simplified pricing, ordering and administration
  • Tiered reader pricing versus previous reader-block model leads to cost savings (see included examples)
  • Elimination of redundant server support charge
  • Lower base-cost structure for OnGuard ADV, PRO, and ENT systems
  • Support for test systems for corresponding production servers included
  • Video channel cost significantly lower than market average

Standard Benefits

  • Allows for certified Lenel Value Added Resellers (VAR) to contact the Lenel Technical Support team (during normal business hours) to assist their customers with technical related issues.
  • Advanced TSG call routing capabilities leads to accelerated call/issue resolution
  • Unlimited access to new OnGuard releases and feature updates during the duration of the Support Plan
  • Support Plan serves as an “insurance policy” for times in need
  • General questions about software operation and functionality quickly answered
  • Setup and configuration assistance
  • Troubleshooting, defect verification and Hot Fix support
  • Assistance with integrated third-party software to maximize the capabilities of OnGuard software
  • Remote Connection assistance available for expedited issue resolution

Enhanced Support Options

(Requires a valid Software Upgrade & Support Plan)

  • Direct OnGuard System User Support Plan – Allows for advanced certified OnGuard® system users to contact the Lenel Technical Support team (during normal business hours) for standard technical support without requiring a certified Lenel Value Added Reseller be present.
  • OnGuard Value Added Reseller Emergency Technical Support – Allows certified Lenel Value Added Resellers (VAR) to contact the Lenel Technical Support team (available 24/7, including holidays).
  • Custom Solutions Support – Allows for certified Lenel Value Added Resellers (VAR) to receive advanced (level 2) technical support for issues that arise with any custom integration created and deployed by Lenel Custom Solutions. In addition, all custom integrations covered under the support plan will be tested to ensure compatibility. (Prior notification of an upgrade is required)
    karo lenel cooperation    

KARO Karlicki Sp. z o.o. company offers its assistance at every stage of the implementation of Software Upgrade and Support Plan (SUSP) or any Lenel System, starting from the initial analysis of the situation, through the creation of concepts, the design stage, the equipment completion, installation and commissioning, as well as maintenance service. We make cost estimates for the needs of budget calculations.

We also undertake the maintenance of existing systems.

Our employees are well trained, they have proper knowledge, experience and required permissions.

We invite you to cooperation.