Service and Maintenance

We take care of servicing of security installations. The ad hoc visits of service technicians at the trouble are insufficient for installation operability. Correct operation of security systems can be ensured only under systematic maintenances. Maintenance terms and conditions are determined by regulations and manufacturers’ recommendations.

Recommendations for maintenance of fire alarm and voice alarm and evacuation systems are provided by Ordonnance of Home Ministry from June 7, 2010 “on fire protection of buildings, construction sites and areas” and by Polish Standards. Due to these recommendations technical inspections and maintenance works are to be performed according to manufacturers’ specifications at least once a year. The system has to be inspected and maintained on regular basis, therefore immediately after completion and commission maintenance contract has to be closed, regardless of whether the object is utilized, or not. Instructions given by technical specification PKN-CEN/TS 54-14: 2006 in appendix allow inspection of 25% of total detector quantity during each quarterly inspection of fire alarm system. Recommendations for maintenance of voice alarm system are defined by Polish Standard PN-EN 60849. It is recommended, that every year correctly skilled person has to perform at least two scheduled inspections of the system.

Due to our multiyear experience on security market we are able to provide full and professional service of the installations. We are able to take over care of systems installed by third parties.

Our services include security systems maintenance, where access to classified information is required.

Our staff is certified to have access to “Classified” and “Confidential”.

Here is the way our service is operating in:

      THE SCOPE AND THE RANGE

The scope is to present failure repair procedure and security system restart:

• Fast and effective repair
• System restart after failure

The range covers following systems:

• Voice alarm & evacuation systems
• Fire alarm systems
• Edwards Fire Alarm Systems
• Smoke extraction systems
• Gas leakage detection systems
• Inert gas automatic fire suppression systems
• Intruder, burglary and hold-up systems
• Access control and working time recording systems
• Lenel OnGuard System
• Mobile access control HID system
• Video Surveillance Systems
• Axis Communication Systems
• Structural cable computer networks
• Construction & management of classified document offices
• Security systems, where approval for classified information access is required

PROCEDURE DESCRIPTION

Customer notification and problem investigation

• The customer notifies Service Manager or directly Service Technician on problem
• The customer has to confirm this notification at least on next day in e-mail form
• Service Technician notifies Service Manager and sets the mode of operation
• Service Manager estimates the report and decides on start of work. If necessary, agrees with Customer work details and establishes the service team.
• Service Manager/Service Technician confirms acceptance of the notification on phone, investigates failure details (problem inspection, required materials etc.). He agrees the service team visit (as agreed in service agreement – e.g. 4 hours from problem notification for fire alarm system).

Premise visiting and determination of failure removal way INITIAL PROCEDURES Service team has to estimate the risk of failure removal for current operation of the premise.

If such risk exists, the acceptance of person responsible for premise operation for start of works is required.

Prior to start of failure removal it is required to notify any third parties providing premise operation monitoring (e.g. fire service, power management) on start of works for the purpose of alarm bypass.

Referred third party bypasses alarm signal for service work time. FAILURE INVESTIGATION

To repair failure effectively determination and removal of failure cause is required.

Different causes are:

• Obvious equipment usage (aging, expiration of validity etc.)
• Defined and visible (stealing, break)
• Undefined at first sight (difficult to be determined), occurring randomly.

For cause determination quality tools for corrective actions can be used, if failure is repetitive.

CUSTOMER NOTIFICATION

If immediate system restoration is impossible, it is necessary to provide memo for premise supervisor, covering following information:

• Does this failure influence premise operation
• Range and/or area of failure, e.g. room, level, disabling of part of the system
• Projected date of failure repair, determination of repair costs with date of quotation preparation
• Establishing of customer representative for supervision of repair works

Memo has to be signed by customer and service technician.

SPARE PARTS PURCHASE

• Report of service technician and agreement of spare part purchase
• Purchase specification for Cost Evaluation
• Quotation sent by Service Manager to Customer for acceptance
• Spare part ordering witch confirmation of delivery terms
• Specification of new repair dates with customer

REPAIR PROCEDURE

Temporary function restoring of the system

If full function restoral of the system is possible after purchase of spare parts and equipment only, temporary installation of replacement components and equipment from service storage is allowed:

• Cameras, digital videorecorder, monitor
• Detectors, horns and strobes
• PC computer, printer
• Other

Failure repair Service team:

• Performs failure repair and – if defined – cancels cause of the failure
• Performs system repair and testing, confirmed with system database printouts
• Fills the “Service confirmation form”
• Reports necessary modifications in system technical documents to Service Manager and System Designer for document update, if any modifications were done, and makes update of Report for the purpose of maintenance works.

Repair validation

Validation is performed to check installation performed in real conditions. Validation of service works covers:

• Definition of inspection and test criteria for each installation
• Selection of staff qualifications for works performed
• Selection of proper devices for installation being performed
• Use of detailed procedure instructions for the systems

Validation is done prior to system handover to the Customer, i.e. after final tests after failure repair.

Validation is being confirmed by note in “Service confirmation form” by signature and date of test performer.

Product protection

When proceeding with product (system component), it must be correctly signed, protected and packed during storage, transportation and assembly. Special procedure is required for ionization smoke detectors.

Customer service and failure repair

After repair Customer becomes an invoice with copy of “Service confirmation form”. Replaced equipment gets warranty as defined by the manufacturer or as defined in contract. For work warranty of 12 months is provided.