We take care of servicing of telecommunication installations. The ad hoc visits of service technicians at the trouble are insufficient for installation operability. Correct operation of security systems can be ensured only under systematic maintenances. Maintenance terms and conditions are determined by regulations and manufacturers’ recommendations.
Recommendations for maintenance of fire alarm and voice alarm and evacuation systems are provided by Ordonnance of Home Ministry from June 7, 2010 “on fire protection of buildings, construction sites and areas” and by Polish Standards. Due to these recommendations technical inspections and maintenance works are to be performed according to manufacturers’ specifications at least once a year. The system has to be inspected and maintained on regular basis, therefore immediately after completion and commission maintenance contract has to be closed, regardless of whether the object is utilized, or not. Instructions given by technical specification PKN-CEN/TS 54-14: 2006 in appendix allow inspection of 25% of total detector quantity during each quarterly inspection of fire alarm system. Recommendations for maintenance of voice alarm system are defined by Polish Standard PN-EN 60849. It is recommended, that every year correctly skilled person has to perform at least two scheduled inspections of the system.
Due to our multiyear experience on security market we are able to provide full and professional service of the installations. We are able to take over care of systems installed by third parties.
Our services include security systems maintenance, where access to classified information is required.
Our staff is certified to have access to “Classified” and “Confidential”.
The scope is to present failure repair procedure and security system restart:
The range covers following systems:
If such risk exists, the acceptance of person responsible for premise operation for start of works is required.
Prior to start of failure removal it is required to notify any third parties providing premise operation monitoring (e.g. fire service, power management) on start of works for the purpose of alarm bypass.Referred third party bypasses alarm signal for service work time. FAILURE INVESTIGATION
To repair failure effectively determination and removal of failure cause is required.
Different causes are:
For cause determination quality tools for corrective actions can be used, if failure is repetitive.CUSTOMER NOTIFICATION
If immediate system restoration is impossible, it is necessary to provide memo for premise supervisor, covering following information:
Memo has to be signed by customer and service technician.SPARE PARTS PURCHASE
If full function restoral of the system is possible after purchase of spare parts and equipment only, temporary installation of replacement components and equipment from service storage is allowed:
Validation is performed to check installation performed in real conditions. Validation of service works covers:
Validation is done prior to system handover to the Customer, i.e. after final tests after failure repair.
Validation is being confirmed by note in “Service confirmation form” by signature and date of test performer.Product protection
When proceeding with product (system component), it must be correctly signed, protected and packed during storage, transportation and assembly. Special procedure is required for ionization smoke detectors.Customer service and failure repair
After repair Customer becomes an invoice with copy of “Service confirmation form”. Replaced equipment gets warranty as defined by the manufacturer or as defined in contract. For work warranty of 12 months is provided.